FAQ

WHERE DO I GET A CLAIM NUMBER ?

Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it with you when you come to Diamond Auto Body to begin the repair process and will do the rest.

IF MY VEHICLE'S FRAME IS DAMAGED IS IT A TOTAL LOSS ?

Generally no. When reviewing the damages to your vehicle our primary concern is to ensure that the structural integrity of the vehicle is intact. If the structural integrity of the vehicle is intact, then only when the cost of repair exceeds the appraised value of the vehicle that will be considered as a total loss.

CAN YOU MATCH THE PAINT COLOR ?

Today's modern factory-finishes incorporate multiple layers of highly specialized paints. Diamond Auto Body has made a major investment in a finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle's paint matches to its original color. We take special pride in our ability to match factory finishes as the final step in the restoration process.

CAN I GET OTHER SERVICE WORK DONE ON MY VEHICLE WHILE IT IS IN THE BODY SHOP ?

Yes. Just let your advisor know what other work you would like to get done, so that he or she can make the necessary arrangements.

HOW LONG DOES IT TAKE TO COMPLETE THE REPAIRS TO MY VEHICLE ?

Your advisor can give you an estimate of the time that will take to complete the repairs. Be sure to check with your advisor for the specifics on your vehicle.

CAN I GET A RIDE HOME WHEN I DROP OFF MY CAR ?

Yes, we would be happy to provide this service to you. We want each of our customers feel their visit to Diamond Auto Body & Service Center is a positive experience and will work diligently towards that goal. We provide pickup and delivery service as well.

HOW CAN I GET A RENTAL CAR ?

If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car, if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out, if you have rental coverage and what your specific limitations are.

HOW WILL I KNOW WHETHER MY CAR REPAIR HAS BEEN DONE ?

You will be notified when your vehicle is ready to be picked up. Please don't forget leave your contact phone number with us. Feel free to call or e-mail your advisor during the repair process if you have questions.

IS THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE ?

Yes. Diamond Auto body guarantees all repairs with a limited lifetime warranty.

WHAT FORMS OF PAYMENT DO YOU ACCEPT ?

The easiest and most convenient way to pay for your repairs is using all major credit cards. We do accept checks. Cash, cashier checks and insurance checks are always welcome.

WHAT ARE BETTERMENT CHARGES ?

Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.

STILL IF YOU HAVE ANY QUESTION, FEEL FREE TO CALL US AT 301-937-2242 / 301-661-4078, WE ARE HAPPY TO ASSIST YOU. IF YOU NEED IMMEDIATE TOWING SERVICE PLEASE CONTACT AT 301-661-4078.